Privacy Policy
Last updated: 29 August 2026
This Privacy Policy explains how Net Replies ("we", "us") collects, uses, and protects information through Net Replies (the "Service"). It covers two kinds of people: (a) business owners who sign up for an account ("you", "tenant"), and (b) the tenant's own customers who message the tenant's WhatsApp number ("end-customers").
1.Information we collect
From you (the business owner / tenant)
- Name, business name, email address, phone number, and password (stored as a secure hash, never in plain text)
- Business settings you configure (business type, pricing/plans you offer, custom AI instructions, UPI ID or Razorpay keys you connect)
- Your WhatsApp connection session data, required to keep your number connected to the Service
- Subscription and billing status (payment amounts and status are shared with us by Razorpay; we do not receive or store your card/UPI credentials)
From your end-customers (collected by you, through the Service, as your own business data)
- Phone number, name, and any details they share with you over WhatsApp
- The content of their WhatsApp conversations with your business, including any documents, images, or voice notes they send
- Lead/CRM information you or the AI record about them (interest, stage, tags, booking or property preferences)
- Payment records if they pay you through a payment link generated by the Service
End-customer data is your business data. We process it on your behalf to operate the Service (see below) — we do not use it for our own marketing, and we do not sell it.
2.How we use this information
| Purpose | What's involved |
|---|---|
| Generating AI replies | Relevant conversation text is sent to Google's Gemini AI API to generate a reply or extract structured information (e.g. a property enquiry). |
| Running your CRM/dashboard | Storing and displaying your leads, conversations, bookings, and reminders back to you. |
| Sending messages on your behalf | Replies, reminders, payment links, and broadcasts you request are sent via your connected WhatsApp number. |
| Processing payments | Payment links and subscription billing are handled by Razorpay; wallet/UPI payments may also be verified manually by you. |
| Keeping the Service secure and working | Detecting abuse, debugging issues, and maintaining uptime. |
3.Who we share data with
We share data only with the service providers needed to run the Service, currently:
- Google (Gemini AI) — receives message text to generate AI replies and extract information. Subject to Google's own data-handling terms for its API.
- Razorpay — receives payment and contact details needed to process a payment; subject to Razorpay's own privacy policy.
- WhatsApp/Meta — messages are inherently transmitted over WhatsApp's own network to reach your customers.
- Our hosting/database provider — stores the Service's data securely.
We do not sell personal data to third parties, and we do not share it for third-party advertising.
4.Data isolation between businesses
The Service is multi-tenant: every business's data (leads, conversations, settings) is kept logically separated and is only ever accessible to that business's own logged-in account and any team members they've added — never visible to other businesses on the platform.
5.Data retention
We retain account and conversation data for as long as your account is active, plus a reasonable period afterward for backups, dispute resolution, and legal/tax record-keeping (for example, payment records may be retained longer to meet accounting obligations). You can request deletion of your account and associated data by contacting us, subject to any data we're legally required to keep.
6.Your responsibility as the business owner
Under India's Digital Personal Data Protection Act, 2023, you (the tenant) are the "Data Fiduciary" for your own end-customers' personal data collected through this Service — meaning you are responsible for having a lawful basis (such as consent) to collect and message them, and for honouring their own rights over their data. We act as your data processor, providing the infrastructure you use to do this.
7.Security
We use reasonable technical measures to protect data, including encrypted storage of sensitive credentials and hashed passwords. No system can be guaranteed 100% secure; please keep your own login credentials confidential and notify us if you suspect unauthorised access to your account.
8.Cookies
Our website may use minimal cookies or local storage needed to keep you logged in and remember basic preferences. We do not use third-party advertising trackers.
9.Children's data
The Service is intended for use by businesses and adults. We do not knowingly collect personal data from children.
10.International data transfer
Some of our service providers (for example, Google's AI infrastructure) may process data on servers located outside India. Where this happens, it is solely to provide the specific feature (e.g. generating an AI reply) and is governed by that provider's own data protection terms.
11.Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at hello@netreplies.com. If you are an end-customer of one of our business users and want your data corrected or removed, please contact that business directly, as they control the data collected through their WhatsApp number.
12.Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or your dashboard.
13.Contact
Questions about this Privacy Policy can be sent to hello@netreplies.com.