Terms & Conditions

Last updated: 29 August 2026

This document is a general template covering the key risk areas of this business (unofficial WhatsApp automation, AI-generated replies, bulk messaging, and online payments). It is not a substitute for advice from a qualified lawyer — please have it reviewed before relying on it, and fill in the highlighted placeholders with your real business details.

These Terms & Conditions ("Terms") govern your access to and use of Net Replies (the "Service", "we", "us"), a WhatsApp business-automation platform operated by Net Replies, registered at [Your Registered Business Address]. By creating an account or paying for a subscription, you ("you", "tenant", "business owner") agree to these Terms.

1.The Service

Net Replies connects to a WhatsApp number you own and control, and provides AI-generated replies, a leads/CRM dashboard, appointment/booking tools, reminders, bulk broadcast messaging, and payment-link tools built on top of that connection.

2.Important: This uses an unofficial WhatsApp connection

The Service connects to WhatsApp using an unofficial, browser-based automation method (not Meta's official WhatsApp Business Platform/Cloud API). This means:

WhatsApp/Meta's own Terms of Service and automated-behaviour detection apply to your number, and are entirely outside our control.
WhatsApp/Meta may, at their sole discretion, restrict, rate-limit, or permanently ban any number they detect as automated — including yours — regardless of how it is used.
We provide safety features (send-rate limiting, daily broadcast caps, a Number Health Score, automatic pausing when risk looks high) on a best-effort basis to reduce this risk. These are precautions, not guarantees. We do not guarantee your WhatsApp number will not be banned, restricted, or disconnected, and we are not liable for any loss arising from such an event.
You are solely responsible for how your number is used, including compliance with WhatsApp's own Terms of Service, Business Messaging Policy, and Commerce Policy.

3.AI-generated content

Replies, drafted messages, and extracted information may be generated automatically using a third-party AI model (currently Google Gemini). AI output can be inaccurate, incomplete, or inappropriate for a specific situation. You are responsible for reviewing and, where needed, correcting or overriding AI behaviour (via your dashboard's custom instructions and settings) before relying on it for anything that matters — including pricing, availability, bookings, or commitments made to your customers. We do not guarantee the accuracy of AI-generated content and are not liable for decisions made or commitments implied by it.

4.Bulk / broadcast messaging

You are solely responsible for:

Only broadcasting to people who have given you consent to be contacted on WhatsApp for that purpose;
Complying with applicable Indian law on unsolicited commercial communication (including TRAI regulations and the Information Technology Act, 2000) and WhatsApp's own spam/commerce policies;
The content of every message you send, whether written by you or generated with our AI tools.

We may suspend or restrict broadcast access on any account that appears to be sending unsolicited bulk messages, generates a high complaint/block rate, or otherwise puts our shared WhatsApp infrastructure at risk, without prior notice.

5.Plans & billing

Subscription plans (Starter, Pro) are billed monthly in advance via Razorpay, inclusive of GST at the rate shown at checkout. Prices are shown on our pricing page and may change with notice for future billing cycles.
Subscriptions renew automatically each month until cancelled. See our Refund & Cancellation Policy for how to cancel and what happens to your access and data.
Fees already paid are non-refundable, except where required by applicable law.
Pro-plan team member seats: the first 2 team members are included; each additional member is charged as shown in your dashboard at the time of adding them.
WhatsApp broadcast/bulk messaging is included in your subscription at no extra per-message cost, subject to fair-use safety limits (daily and per-broadcast sending caps, gradual ramp-up for newly connected numbers) shown in your dashboard — these exist to protect your WhatsApp number from being flagged as spam and may be adjusted at our discretion.

6.Your account & team members

You are responsible for keeping your login credentials confidential and for all activity under your account, including any team members you add. If you remove a team member, their access is revoked immediately, but you remain responsible for any actions they took while they had access.

7.Third-party services we depend on

The Service relies on infrastructure and services we do not control, including WhatsApp/Meta, Google (Gemini AI), Razorpay (payments), and our database/hosting providers. Outages, policy changes, or price changes by any of these providers may affect the Service, and we are not liable for resulting downtime or loss.

8.Limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied, including any warranty of uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages, including lost profits, lost messages or leads, or loss arising from a WhatsApp number ban or restriction. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 3 months before the claim arose.

9.Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or liability (including legal fees) arising from your use of the Service, your messages or broadcasts, or your breach of these Terms or applicable law.

10.Suspension & termination

We may suspend or terminate your account for non-payment, violation of these Terms, abuse of the Service, or activity that puts other users or our infrastructure at risk. You may stop using the Service and cancel your subscription at any time.

11.Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via email or your dashboard. Continued use of the Service after a change means you accept the updated Terms.

12.Governing law

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of [Your City], India.

13.Contact

Questions about these Terms can be sent to hello@netreplies.com.